Subject: English Language Test - Jerry Coleta
From: Jerry Coleta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 12:01:29 -0400

| | Foreign Language Screening Test

Name | Jerry Coleta    /  (+63) 9651325587    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Good day. We are writing in response to your inquiry, about the status of your order. As per our records we have shipped the package on the same day you placed  your order. However it was delayed due to incorrect address according to our courier. Please respond with your correct address and include any landmark that can help us locate easily.

Thank you.

Resectfully yours,
Jerry Coleta
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Abdul,

Good day.

In response to your request, we are cinsidering your request of replacement. We will coordinate with the fulfillment unit since you requested within 7 working days. We sincerely apologize for the inconvenience. Our delivery team will contact you within 2 days.
We appreciate by your business.

Thank you.

Sincerely yours,
Jerry Coleta
Customer Service

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