Subject: Tech Support Candidate - Sonika Singh
From: Sonika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 05:46:56 -0400

| | Tech Support Test

Name | Sonika Singh
E-mail | [email-masked]
Phone Number | (91) 8375961964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Forever new | Fashion consultant | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to open again if still not gonna open then
I will change the browser
I will try to open in another browser
For example if not gonna open in google
I will try to open in Crome or some other browser!

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in the phone
2. Then I will find the name of the speaker
3. I will pair the device
4. After that it will connect !

What according to you makes you a good candidate for customer service or technical support job?

For me it’s all the trust or confidence to yourself which can make you do anything!
1. According to me what makes me a good candidate for customer service is my passion towards my work I always learn with my mistakes and I like to connect with people so I connect to my customers I think this is also a plus point !

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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