Subject: Daily performance summary for LiveSalesman team for Oct 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 0 | 0 | 5
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 32 | 0 | 32
Mohammed Abdulwahed | 0 | 0 | 19 | 1 | 20
Asma Salem | 0 | 1 | 42 | 6 | 49
Malek Hosan | 0 | 13 | 2 | 19 | 34
Syed Ataullah | 0 | 1 | 0 | 1 | 2
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 2 | 2
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 6 | 30 | 1 | 37
Hessah Alosaimi | 0 | 5 | 0 | 0 | 5
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Grand Total | 2 | 32 | 125 | 30 | 189

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 17
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
| | System errors | 1
Customer Services Total | | | 49
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 1
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Product Specification | 4
PreSales Total | | | 20
Grand Total | | | 71

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 1 | 1 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 3 | 1 | 1 | 4 | 10
Malek Hosan | 26 | 11 | 11 | 4 | 5 | 9 | 66
Hasan Nour | 10 | 1 | 2 | 1 | 1 | 3 | 18
Asma Salem | 7 | 3 | 3 | 1 | 1 | 1 | 16
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 1 | 2 | 1 | 0 | 1 | 5
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Abdulmajeed Alanzy | 5 | 0 | 1 | 2 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 50 | 17 | 22 | 12 | 9 | 19 | 129

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 1 | 0 | 1 | 1 | 5
Malek Hosan | 9 | 0 | 1 | 1 | 2 | 3 | 16
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 1 | 2 | 1 | 3 | 4 | 32

Please feel free to reach out for any further clarifications.