Subject: Daily performance summary for LiveSalesman team for Oct 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 4th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 4 | 0 | 7 | 12
Waseem Ahemad . Khan | 0 | 2 | 7 | 0 | 5 | 14
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 7 | 0 | 18 | 0 | 15 | 40
Ankit Kumar | 1 | 6 | 32 | 0 | 1 | 40
Jok Kuol | 0 | 7 | 28 | 0 | 0 | 35
RAMI KASSAM | 0 | 6 | 22 | 0 | 0 | 28
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 8 | 22 | 112 | 3 | 29 | 174

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 32
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 68
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 3
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Store Availability | 10
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 52
PreSales Total | | | 69
Grand Total | | | 143

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 6 | 0 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 1 | 0 | 2 | 6
Ankit Kumar | 5 | 5 | 2 | 1 | 1 | 1 | 15
Waseem Ahemad . Khan | 0 | 2 | 0 | 1 | 2 | 0 | 5
Mohammad Faizan | 1 | 1 | 2 | 2 | 0 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 9 | 4 | 6 | 3 | 3 | 43

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 2 | 0 | 5
Mohammed Ali | 4 | 1 | 0 | 1 | 0 | 0 | 6
Waseem Ahemad . Khan | 4 | 0 | 2 | 0 | 0 | 0 | 6
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 2 | 2 | 1 | 2 | 0 | 21

Please feel free to reach out for any further clarifications.