Subject: Tech Support Candidate - Surbhi Saxena
From: Surbhi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 01:00:28 -0400

| | Tech Support Test

Name | Surbhi Saxena
E-mail | [email-masked]
Phone Number | (+91) 7303220131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Subject Matter Expert | 29 sept 2021 | 20,000-25,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity first,
Clear history n cookies from the browser
Restart the browser
Try to access website again
If still issue persists
Type widow+R in the command box
Select all
Clear all the temp. Files
Then try after restarting computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth in mobile phone
Switch on the bluetooth speaker
Search for the bluetooth speaker device from the mobile phone
Click on connect option
Then bluetooth speaker will be connected through mobile phone and we are ready to go.

What according to you makes you a good candidate for customer service or technical support job?

Quick learner
Good performer under pressure
Quite adaptive to new working environment
Qualitative approach towards customer
Always focusses on customer resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |