Subject: Daily performance summary for LiveSalesman team for Oct 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 1 | 41 | 10 | 52
Malek Hosan | 1 | 16 | 0 | 3 | 20
Hasan Nour | 1 | 4 | 4 | 9 | 18
Javed Aslam | 0 | 4 | 0 | 0 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 2 | 0 | 2
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 0 | 0 | 55 | 8 | 63
Asma Salem | 0 | 0 | 36 | 5 | 41
Khaled Sufian | 0 | 0 | 4 | 0 | 4
Grand Total | 2 | 26 | 142 | 35 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Delivery Status | 18
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
Customer Services Total | | | 30
PreSales | Other Enquiry | Promo Code | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 2
PreSales Total | | | 6
Grand Total | | | 36

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 2 | 0 | 1 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 5 | 3 | 2 | 2 | 4 | 16
RAMI KASSAM | 0 | 3 | 2 | 1 | 1 | 2 | 9
Malek Hosan | 5 | 5 | 5 | 4 | 1 | 7 | 27
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 14 | 3 | 2 | 1 | 2 | 2 | 24
Asma Salem | 7 | 4 | 1 | 2 | 0 | 1 | 15
Khaled Sufian | 0 | 0 | 1 | 1 | 1 | 0 | 3
Maryam Harthy | 3 | 0 | 1 | 0 | 1 | 0 | 5
Abdulmajeed Alanzy | 14 | 0 | 2 | 1 | 0 | 0 | 17
Limia Alqarny | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 12 | 0 | 0 | 0 | 0 | 0 | 12
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 59 | 21 | 17 | 12 | 8 | 17 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 0 | 1 | 0 | 1 | 4 | 14
Javed Aslam | 5 | 1 | 1 | 2 | 0 | 2 | 11
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 1 | 5
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 2 | 2 | 2 | 1 | 8 | 36

Please feel free to reach out for any further clarifications.