Subject: Daily performance summary for LiveSalesman team for Oct 3rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 3rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 28 | 0 | 3 | 35
Waseem Ahemad . Khan | 1 | 2 | 15 | 0 | 4 | 22
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 5 | 1 | 5 | 0 | 17 | 28
Mohammed Ali | 4 | 3 | 36 | 0 | 0 | 43
Jok Kuol | 0 | 4 | 25 | 0 | 1 | 30
RAMI KASSAM | 0 | 9 | 33 | 0 | 0 | 42
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 23 | 142 | 0 | 25 | 200

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 66
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 4
| | Return Request Initiation | 5
Customer Services Total | | | 111
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 4
| | Store Availability | 12
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| Product Related | Combo | 2
| | Product Specification | 47
PreSales Total | | | 74
Grand Total | | | 187

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 0 | 0 | 2 | 6
Ankit Kumar | 9 | 5 | 1 | 1 | 1 | 1 | 18
Waseem Ahemad . Khan | 1 | 1 | 0 | 2 | 3 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 0 | 5
Mohammad Faizan | 1 | 2 | 1 | 2 | 0 | 0 | 6
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
RAMI KASSAM | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 25 | 10 | 4 | 6 | 4 | 3 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Waseem Ahemad . Khan | 2 | 1 | 1 | 0 | 0 | 0 | 4
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 1 | 1 | 1 | 1 | 0 | 16

Please feel free to reach out for any further clarifications.