Subject: Tech Support Candidate - Shyam Sharma
From: Shyam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 11:01:58 -0400

| | Tech Support Test

Name | Shyam Sharma
E-mail | [email-masked]
Phone Number | (+91) 9716669669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindi Kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PBOPLus consulting services Pvt Ltd | Hardware engineer | 15-july-2021 | 25000
Previous Employer 1 | Rooman technologies Pvt Ltd | Networking engineer | April 2019 | 21000
Previous Employer 2 | Vayam info solutions Pvt Ltd | Desktop support Engineer | Dec-2017 | 15230

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first internet connection.if it's working . after that I will check browser .if still problem same then I will close the browser and re-login browser again.
Then it will resolve.
I will also check site . which I was searching may be it will down from backend.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- I will on the bluetooth On phone and as well as my phone.
2'- Search the bluetooth on my phone.
3:- I find my bluetooth speaker company name in my bluetooth section.ex.boss speaker.
3:- I will select my bluetooth in my phone and connect that bluetooth.
4:- get connection complete.
5:- Test the bluetooth vai playing sounds. Through playing phone.

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is important.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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