Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 09:23:02 -0400

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (91) 8123442265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | buxar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | cx executive | 30th oct | 2 lac
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first will check the intermate connection. If intermate connection will be good then website can open.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we have to turn on the Bluetooth and then we have to paired the device from the phone.
What according to you makes you a good candidate for customer service or technical support job? | cx service involves being kind , courteous and professional face for the company . Its also involve listening carefully to customer wants  and concerns.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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