Subject: Tech Support Candidate - Ravinder Lohia
From: Ravinder Lohia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 07:26:08 -0400

| | Tech Support Test

Name | Ravinder Lohia
E-mail | [email-masked]
Phone Number | (+91) 9050106600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Datainfosoft | Programmer | 03/10/2021 | 35000
Previous Employer 1 | Infopro Learning Noida | Media Programmmer | 15/08/2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Make sure: Internet connection working or not in your PC, and Laptop
Check Ethernet Wire,
Check Wifi connection if is available
Check Mbps speed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Bluetooth on in Phone and keep Bluetooth mode speaker, Search device name and connect particular name, pair connection and connected.

What according to you makes you a good candidate for customer service or technical support job?

Frank speak
No Hesitate
Good speaker
Good Listener
Required Language understand.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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