Subject: Tech Support Candidate - Chitrasen Behera
From: Chitrasen Behera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 06:33:12 -0400

| | Tech Support Test

Name | Chitrasen Behera
E-mail | [email-masked]
Phone Number | (98703) 42015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adept Interiors | DMM | Working | 25000
Previous Employer 1 | I-softinc Technology | Digital Marketing | June 2019 | 23000
Previous Employer 2 | Perfect Accommodation | Digital Marketing | March 2018 | 23000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear User,
Greetings from the.XYZ Company.
As you are facing the open the browser www.ndtv.com
Steps to follow as below
1. First clear your browser  history
2.  Check the internet connection working properly
3.  If, Connection working, then please types  https:///www.ndtv.com and then press enter button.

Then the website will open in your browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to your Mobile setting section.
2. Choose the bluetooth option.
3. This will show some bluetooth device options.
4.  Choose the speaker.
5.  Check the speaker is enable or disable.
6. If, speaker disable then enable it.

Please follow the above steps to enable  bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Give proper guideline or steps information to the customer on time. If, customer caching any technical problem the resolve the issue as soon as possible. Solve the troubleshooting of the errors.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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