Subject: Tech Support Candidate - anmol sinsinwar
From: anmol sinsinwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 06:21:30 -0400

| | Tech Support Test

Name | anmol sinsinwar
E-mail | [email-masked]
Phone Number | (91) 9910043993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIPRO HR SERVICES | BENEFITS OPERATIONS ADMINISTRATOR | IMMEDIATE JOINER | 2053.00
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART MY DEVICE
2. MAKE SURE THE INTERNET CONNECTION WORKS
3. MAKE SURE SEARCH RESULTS LOAD PROPERLY
4. IF THEN ALSO SEARCHING DOESN'T WORK, THEN THERE'S REASON TO BELIEVE THAT YOU'RE NOT CONNECTED TO THE INTERNET. FIX THE CONNECTION ISSUE BEFORE PROCEEDING.
5. CHECK IF THE WEBSITE IS DOWN FOR EVERYBODY OR JUST ME
6. IF IT IS JUST FOR ME, THEN CONTACT THE INTERNET (BROADBAND TEAM TO FIX THE ISSUE).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. GO TO SETTINGS IN THE MOBILE PHONE.
2. TAP THE BLUETOOTH OPTION
3. TURN OBN THE BLUETOOTH
4. A LIST OF AVAILABLE DEVICES WILL APPEAR
5. IF YOUR SPEAKER IS NOT LISTED, PRESS THE BUTTON ON YOUR SPEAKER, THAT MAKES IT DISCOVERABLE- IT'S OFTEN A BUTTON WITH A BLUETOOTH SYMBOL ON IT
6. ON YOUR MOBILE SELECT YOUR SPEAKER (IT MIGHT BE A RANDOM PRODUCT NUMBER BUT SHOULD HAVE THE SPEAKER'S BRAND NAME LISTED) AND THAT'S IT, YOU ARE CONNECTED.

What according to you makes you a good candidate for customer service or technical support job?

1. PROBLEM SOLVING SKILLS
2. CLEAR AND CRISP COMMUNICATION
3. PRODUCT/ SERVICE KNOWLEDGE
4. STRONG TIME MANAGEMENT
5. HONEST

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |