Subject: Tech Support Candidate - Umesh Juyal
From: Umesh Juyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 05:28:51 -0400

| | Tech Support Test

Name | Umesh Juyal
E-mail | [email-masked]
Phone Number | (805) 7247226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open a new tab and check to see if you can load another website like google.com or firefox.com.
2-If we can't open another site, continue on to the next step.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with Firefox's cache:
The connection was interrupted
The connection was reset
The connection Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.
Click on the menu button to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items we want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Firstly Go to settings in our phone (both Android and iOS) and select the Bluetooth settings option.
2-Scroll down to the other devices section under Bluetooth settings. Make sure our phone is in discoverable mode as well.
3- Under 'other devices' select the speaker we want to pair and click on it

What according to you makes you a good candidate for customer service or technical support job?

Honestly, I possess all the skills and knowledge that you're looking for. I'm pretty confident that
The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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