Subject: Tech Support Candidate - Kunal Kumar
From: Kunal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 04:27:52 -0400

| | Tech Support Test

Name | Kunal Kumar
E-mail | [email-masked]
Phone Number | (+91) 7639456998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hermes Pvt Ltd | Operation | 30 March 2021 |
Previous Employer 1 | Bharat matrimony | Cse | 5 Feb 220 |
Previous Employer 2 | Tech Mahindra | Cse | 18 Nov 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.check also internet connection is good or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on your bluetooth and speaker bluetooth and find the speaker blutooth name and connect.

What according to you makes you a good candidate for customer service or technical support job?

With my skills and expertise I would fit perfectly in such a company culture. I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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