Subject: Tech Support Candidate - VIKRAM Pratap
From: VIKRAM Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 00:55:41 -0400

| | Tech Support Test

Name | VIKRAM Pratap
E-mail | [email-masked]
Phone Number | (91) 9990031115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3GeoMetre | Battery development Engineer | Till day |
Previous Employer 1 | EXICOM TELESYSTEM | Production Engineer | 19 august 2021 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First
1) I will check my internet connection if it's connected or not.
1)(a)If internet is not connected then I will see my router if it is closed .
1)(b)If router is closed just turn on the router but if it's already switched on then I need to contact to my service provider.
2)But if internet is connected then
2(a) I will check with other websites if they are connecting or not if they are connecting then my internet is ok but if other websites are not connecting too then there is problem in internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I need to turn on the bluetooth of both my mobile and speaker then I need to pair them after pairing I can connect them

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener I can listen the problem.

I can solve the problem analytically.

I have good command over English .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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