Subject: Tech Support Candidate - Kanika Manglik
From: Kanika Manglik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 00:47:23 -0400

| | Tech Support Test

Name | Kanika Manglik
E-mail | [email-masked]
Phone Number | (0) 9582124500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector 26
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Incident management, Chats, customer handling

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DIN Engineering Services LLP | sr. Technical suppport | 7th October 2021 | 26000
Previous Employer 1 | Wipro Ltd | Technical support consultant | 31 october 2020 | 20000
Previous Employer 2 | Gseven Computer Business Ltd | Tally developer | October 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will take error screen shot and steps to replicate from the customer (if not provided).
2. Will try to connect / open website at my end.
3. If I am able to open the website, I will tell customer to clear cookies and caches from their browser and try to open the website in a new browser.
4. Also, tell them to try open the website in different browsers and incognito mode.
5. If customer is able to connect, will confirm the same from the customer and will archive the case.
5. In case, customer is not able to open the website after the troubleshooting, will take help from internal teams to get it checked and resolved from our end.
6. Once it gets resolved, will confirm the same from the customer and then archive the case.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth on both the devices.
2. Search the name of Bluetooth in mobile phone.
3. Pair the device.
4. Establish the connection.

What according to you makes you a good candidate for customer service or technical support job?

Whatever query I get from the customers, I take that as a challenge and own the problem.

Try to resolve the issue on priority basis whether it is a P3, P2 or P1.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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