Subject: Daily performance summary for LiveSalesman team for Oct 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 40 | 6 | 46
Malek Hosan | 0 | 6 | 7 | 2 | 15
Javed Aslam | 0 | 2 | 1 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 10 | 10 | 11 | 31
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 61 | 9 | 70
Asma Salem | 0 | 0 | 51 | 4 | 55
Maryam Harthy | 0 | 0 | 2 | 0 | 2
Limia Alqarny | 0 | 0 | 0 | 4 | 4
samah Alharby | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 19 | 172 | 37 | 228

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 1
| | Delivery Status | 20
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 1
Customer Services Total | | | 39
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 2
| Product Related | Product Specification | 7
PreSales Total | | | 10
Grand Total | | | 49

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 1 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 3 | 0 | 1 | 0 | 0 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 6 | 2 | 4 | 1 | 4 | 20
RAMI KASSAM | 2 | 4 | 0 | 1 | 1 | 1 | 9
Malek Hosan | 12 | 5 | 2 | 3 | 1 | 7 | 30
Hasan Nour | 13 | 4 | 0 | 2 | 1 | 2 | 22
Shakeeb Arsalan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 7 | 6 | 0 | 3 | 1 | 0 | 17
Khaled Sufian | 1 | 0 | 1 | 1 | 1 | 0 | 4
Maryam Harthy | 5 | 0 | 1 | 0 | 1 | 0 | 7
Abdulmajeed Alanzy | 8 | 1 | 1 | 2 | 0 | 0 | 12
Limia Alqarny | 4 | 2 | 0 | 1 | 0 | 0 | 7
Mohammed Abdulwahed | 4 | 0 | 1 | 0 | 0 | 0 | 5
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 60 | 28 | 8 | 17 | 7 | 15 | 135

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 1 | 1 | 0 | 0 | 5 | 11
Javed Aslam | 3 | 3 | 0 | 2 | 0 | 3 | 11
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 4 | 1 | 2 | 0 | 10 | 33

Please feel free to reach out for any further clarifications.