Subject: Daily performance summary for LiveSalesman team for Oct 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 25 | 0 | 5 | 30
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 2 | 1 | 0 | 1 | 5
Javed Aslam | 0 | 0 | 25 | 0 | 2 | 27
Amir Aziz | 11 | 0 | 0 | 4 | 0 | 15
Ankit Kumar | 0 | 14 | 50 | 0 | 6 | 70
Mohammad Faizan | 0 | 2 | 14 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 0 | 6 | 26 | 0 | 5 | 37
Mohammed Ali | 0 | 0 | 54 | 0 | 0 | 54
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 24 | 195 | 4 | 20 | 255

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Delivery Status | 81
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 105
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 6
| | Payment Methods | 2
| | Store Availability | 4
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Pricing | 2
| | Product Specification | 93
PreSales Total | | | 115
Grand Total | | | 231

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 11 | 0 | 0 | 1 | 0 | 0 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 1 | 0 | 0 | 2 | 4
Ankit Kumar | 13 | 5 | 2 | 1 | 0 | 1 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 4 | 0 | 0 | 3 | 1 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammad Faizan | 3 | 2 | 1 | 1 | 0 | 0 | 7
Javed Aslam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 25 | 8 | 5 | 6 | 2 | 3 | 49

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammed Ali | 3 | 0 | 2 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 1 | 3 | 0 | 1 | 0 | 16

Please feel free to reach out for any further clarifications.