Subject: Tech Support Candidate - Shubham Srivastava
From: Shubham Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 23:24:06 -0400

| | Tech Support Test

Name | Shubham Srivastava
E-mail | [email-masked]
Phone Number | (91) 9899773655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sahibabad(looking to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP
Service management tools.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Incident and Service request analyst | na | 20000
Previous Employer 1 | HCL technologies | Dispatch Coordinator | 20-11-2020 | 20000
Previous Employer 2 | HCL Technologies | Support Analyst | 16-05-2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection by opening other websites.
Clear browser cache and cookies.
Add ndtv.com in the list of compatible websites.
Reset the browser and then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth Speaker.
turn on bluetooth on your phone
Search for the bluetooth device and then select the speaker in the list of available devices to pair.
Give any permission required to get connected.

What according to you makes you a good candidate for customer service or technical support job? | A candidate is suitable for a technical support job when he is good at dealing with clients and is good at maintaining records for the problems and solutions given to the client. He should have good analysis skills to quickly identify the problem and provide quick solutions. He should have a good technical knowledge or must be skilled enough to learn and adapt to the tools used in customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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