Subject: Tech Support Candidate - HIMANSHU SHARMA
From: HIMANSHU SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 22:13:20 -0400

| | Tech Support Test

Name | HIMANSHU SHARMA
E-mail | [email-masked]
Phone Number | (91) 9999011251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI SECURITIES | BRANCH MANAGER | 10/09/2018 | 20/02/2018
Previous Employer 1 | YES BANK | CORPORATE RELATIONSHIP ASSOCIATE | 04/10/2016 | 31/07/2017
Previous Employer 2 | INDUSIND BANK | SERVICE DELIVERY MANAGER | 29/12/2014 | 03/10/2016

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | CACHE SHOULD BE CHECKED , INTERNET CONNCETION SHOULD BE CHECKED . WE SHOULD CHECK IF ITS WORKING ON DESKTOP MODE IF USER IS USING TAB OR MOBILE. THE SCREEN RESOLUTION REQUIRRMENTS ARE THERE ON MANY SITES
Please list the steps to connect a Bluetooth speaker to your mobile phone. | BLUETOOTH OF SPEAKER AND PHONE SHOULD BE ON THEN BOTH THE DEVICES CONNECT
What according to you makes you a good candidate for customer service or technical support job? | GOOD SOFT SKILLS , PRIOR EXPERIENCE IN CUSTOMER SERVICE.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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