Subject: Tech Support Candidate - Akshat Jain
From: Akshat Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 15:08:33 -0400

| | Tech Support Test

Name | Akshat Jain
E-mail | [email-masked]
Phone Number | (+91) 9205060302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EClerx services | Associate Process Manager | 29 November | 41400
Previous Employer 1 | Sopra STERIA | Process associate | 29th may | 18600
Previous Employer 2 | AON Hewitt | Team Member | 6th October | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will try to close all windows and try again.
2. Will try to delete history and try again.
3. Will try to change settings of the browser and try again if the problem still persists then reach out to support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Make sure the device is Bluetooth compatible
2. If it is compatible allow all devices to be discoverable so that it can connect with the mobile phone.
3. There will be a pin to pair the device enter the pin and the device will be paired with the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I have good interpersonal skills and ability to solve problem efficiently and effectively
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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