Subject: Tech Support Candidate - Suraj Maurya
From: Suraj Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 15:04:38 -0400

| | Tech Support Test

Name | Suraj Maurya
E-mail | [email-masked]
Phone Number | (+91) 9897949666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aton solar international Pvt. Ltd. | Technical Support Excutive | 4 April 2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device
2. Make Sure the Internet Connection Works
Make sure search results load properly.
3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Thank you for the opportunity to apply for the Technical support excutive role at your company. After reviewing your job description, it’s clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am a college graduate (7.83 GPA, Bachelor of Technology in Mechanical engineering) from Dr. A. P. J. Abdul Kalam Technical University, Lucknow. Throughout my academic career, I was consistently praised as result-oriented by my professors and peers. While working on academic and extracurricular projects, I developed proven problem-solving, research, and management skills, which I hope to leverage into the Mechanical Engineer role at your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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