Subject: Tech Support Candidate - Neha Dwivedi
From: Neha Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 11:52:20 -0400

| | Tech Support Test

Name | Neha Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 8736912404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lukcnow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | Software Engineer | 27 september 2018 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Most of the basic problems can be resolved by restarting the laptop or PC.
2. If the website is showing an error then first check the internet connection.
3. Other possibilities might be that the website is down for everyone.
4. If these things are all perfect then you can try clearing the cookies and cache.
5. Many times a certain website is not supported on a particular browser, so you can check that by opening it on another browser.
6. Sometimes popups are blocked so you might want to remove that from the setting and the problem shall be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on Your Bluetooth speaker.
2. Open Bluetooth connectivity on your phone.
3. Inside the Bluetooth folder, check for the active devices.
4. Once you see the name of the Bluetooth speaker, tap on the same till it gets connected.
5. There you are, your Bluetooth device is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Having technical knowledge.
2. Not giving up easily when any sort of problem arises.
3. Never shy to take help from others.
4. Have good knowledge about the device you are working on.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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