Subject: Tech Support Candidate - Arun Bisht
From: Arun Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:57:20 -0400

| | Tech Support Test

Name | Arun Bisht
E-mail | [email-masked]
Phone Number | (+91) 8368098781
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohini Sector 23
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CY Future India | Desktop Support | Currently Working | 21,000
Previous Employer 1 | APL Computer | Field Support | 17-March-2020 | 12000
Previous Employer 2 | Jetking | Lab Technitian | 4-Jan-2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If this type of issue comes, we can delete cookies from the browser and the second thing is we have to reset internet security setting also. In most of this types of cases, this troubleshooting works, but if the issue is not resolved, we can transfer this issue to network security, because some websites can blocked in office network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1). Start Bluetooth speaker
2). Enable Bluetooth in mobile phone. It will search nearby Bluetooth device
3). When the Bluetooth speaker name found in mobile, we can pair Bluetooth speaker to mobile phone.
4). The Bluetooth speaker has been connected to Mobile phone

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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