Subject: Tech Support Candidate - PRADEEP KATIYAR
From: PRADEEP KATIYAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 06:01:45 -0400

| | Tech Support Test

Name | PRADEEP KATIYAR
E-mail | [email-masked]
Phone Number | (0) 8400737266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aplab Limited | Sr. Engineer | NA | 23000
Previous Employer 1 | ECIL | JTO | Thursday | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will follow some important steps:-
Use a website down checker
Use a ping checker
Run step-by-step diagnostics
Conduct a Traceroute
Use network and website monitoring software

Best tip is if the matter is out of our hand Do what we can to trace the source of the issue and fix it if possible so we can get back online. Outages aren’t permanent, so we will find our way out of it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have  hand on work experience in core field like Electrical and Electronics and major support of Electronics all Tmi and PCC product which are used in laboratory and other research work. And directly interact with customers to resolve his issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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