Subject: Tech Support Candidate - Pratibha Bhadole
From: Pratibha Bhadole <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 04:49:15 -0400

| | Tech Support Test

Name | Pratibha Bhadole
E-mail | [email-masked]
Phone Number | (91) 7276449604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | T-Systems ICT India Pvt Ltd | Associate consultant | 10 Nov 2021 |
Previous Employer 1 | Tata communications Ltd | Associate engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-First make sure we are typing correct web address
-Make sure Pc/laptop is connected to internet with good speed
-Connect/Contact web owner

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker
Go to mobile setting->bluetooth->search> new device->pair
If it shows bluetooth speaker name then start pairing.
Bluetooth speaker connected to our phone

What according to you makes you a good candidate for customer service or technical support job?

Patience
Empathy
Good communication skills
Excellent problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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