Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 04:12:05 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (90562) 24477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mohali
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniti Retail Ltd | Service Incharge | | 45000
Previous Employer 1 | Videocon D2h | Area Service Head | 21st July 2017 | 46000
Previous Employer 2 | Ion Exchange India limited | Senior Service Executive | 6th June 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet Connection Enable
2. Proxy Settings  for site restriction

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth of Speaker
On Bluetooth of your phone
Pair Mobile Bluetooth with Speaker Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I have fourteen years experience in customer service industry. strong technical knowledge of small and large electronics products.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |