Subject: Tech Support Candidate - Akshay Malhotra
From: Akshay Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 04:00:15 -0400

| | Tech Support Test

Name | Akshay Malhotra
E-mail | [email-masked]
Phone Number | (+91) 9971757928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TaskUs | Team Leader | | 58000
Previous Employer 1 | Acclivate International BPO | Team Leader | | 55000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Will ensure all wires and indicators related to internet connection are installed properly and working well.
2) Make sure the system is not in airplane mode.
3) Request you to visit the setting of the browser and clear its caches and temporary files.
4) Check your DNS
5) Request to reboot the router and the modem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Make sure Bluetooth is switched on in Mobile Phone and Speak.
2) Make sure Bluetooth visibility is public
3) Go to setting on your phone, Bluetooth setting, search device, pair device

What according to you makes you a good candidate for customer service or technical support job?

1) Should be Patient and cheerful always
2) Should be a good listener
3) Should always wear a helping attitude.
4) Must have - go getter mindset
5) Should be a quick and right decision maker

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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