Subject: Tech Support Candidate - Pramod Kumar
From: Pramod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:59:09 -0400

| | Tech Support Test

Name | Pramod Kumar
E-mail | [email-masked]
Phone Number | (91) 7979780593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Frontline ncr business solution pvt ltd | Project manager | Sep 2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 first check their internet connection & clear their cookies
Step 2 if found any cookies then uninstall unwanted files and folder
Step 3 Run & Ping

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 open bluetooth device in mobile
Step 2 power on their speaker
Step 3 search their device or serial number
Step 4 add or pair them

What according to you makes you a good candidate for customer service or technical support job? | Task completed with in time frame because customer satisfaction is more important
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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