Subject: Tech Support Candidate - Karan Pathak
From: Karan Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:42:42 -0400

| | Tech Support Test

Name | Karan Pathak
E-mail | [email-masked]
Phone Number | (91) 8090668115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 56
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jubliant Foods | Restaurant General Manager | | 34970
Previous Employer 1 | Devyani International | Restaurant Manager | Apr 2021 |
Previous Employer 2 | Pytwo food | Regional Customer Care Manager | Apr 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the website is entered correctly.
Check for internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth speaker.
Make it on pairing mode
Switch on bluetooth on connecting device
Search for device
Pair with the device

What according to you makes you a good candidate for customer service or technical support job?

A Hotel management graduate with an extensive experience in customer service and management of 8+ years.
Proficient level of problem solving skills.
Proficient level of patience and listening skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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