Subject: Tech Support Candidate - Digvijay Mehta Digvijay Mehta
From: Digvijay Mehta Digvijay Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:36:35 -0400

| | Tech Support Test

Name | Digvijay Mehta Digvijay Mehta
E-mail | [email-masked]
Phone Number | (+91) 9953824299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prometric | CSR | August, 2021 | 50k
Previous Employer 1 | E-VIRTUAL Services | Technical Sales Support | March, 2019 | 35k
Previous Employer 2 | Genpact | Process Developer | December, 2017 | 33k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to check error says and according to it, we need to clear the cookies or allow the pop up on the window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on the Bluetooth of the speaker and phone.
2)Paired them together with each other.
3)Play the song which you want to hear.

What according to you makes you a good candidate for customer service or technical support job? | Actively listen to the customer about the issue, be emphasized, acknowledge the issue & help the customer with it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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