Subject: Tech Support Candidate - Anurag Verma
From: Anurag Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:33:31 -0400

| | Tech Support Test

Name | Anurag Verma
E-mail | [email-masked]
Phone Number | (110064) 9821564179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Make Sure the Internet Connection Works
2)Open a new tab and check to see if you can load another website like newstv.com or indiatv.com.
3)Launch another browser, like Internet Explorer, and try to open the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings
Connected devices
Bluetooth.
Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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