Subject: Tech Support Candidate - Apoorv Shukla
From: Apoorv Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 03:12:02 -0400

| | Tech Support Test

Name | Apoorv Shukla
E-mail | [email-masked]
Phone Number | (91) 8604042444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 143 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Incident Management problem management change management servicenow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Software Development Senior Analyst | | 69000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if other websites are opening on this browser.
I will check if www.ndtv.com is working on any other browsers.
I will clear the cookies and caches.
I will go on tools on the browser and will add the website under compatibility mode.
Also, it's may be possible that any popups are blocked so will correct that.
I will check the exact error message and will ask the relevant team to look into the issue further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down or up from home screen on your mobile.
Touch and hold on bluetooth option.
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More.
Then select Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I have been appreciated by clients on various occasions for my work in application support and management area where I use to interact with various users in order to resolve their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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