Subject: Tech Support Candidate - MOHIT AGARWAL
From: MOHIT AGARWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 02:53:20 -0400

| | Tech Support Test

Name | MOHIT AGARWAL
E-mail | [email-masked]
Phone Number | (+91) 742873524+
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | rajnagar extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | solbuggy connect pvt ltd | sales executive | 25 dec 2019 | 15k
Previous Employer 1 | solbuggy connect pvt ltd | team lead | 25 sept 2021 | 23k
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | he situation becomes very irritating when you’re not able to open a particular website on the internet. Initially, you type the URL in the address bar; then you head over to Google and other search engines one by one. If you’re desperate enough, you might go on to try other web browsers installed on your computer, and that includes Internet Explorer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

What are the 3 important qualities of customer service?
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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