Subject: Daily performance summary for LiveSalesman team for Oct 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 2 | 0 | 4
Mohammed Abdulwahed | 0 | 0 | 10 | 1 | 11
Khaled Sufian | 0 | 0 | 13 | 1 | 14
Asma Salem | 0 | 0 | 0 | 3 | 3
Malek Hosan | 0 | 2 | 5 | 7 | 14
Javed Aslam | 0 | 7 | 0 | 0 | 7
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 3 | 22 | 1 | 26
Maryam Harthy | 0 | 0 | 47 | 9 | 56
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Limia Alqarny | 0 | 0 | 0 | 5 | 5
Grand Total | 1 | 14 | 100 | 27 | 142

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | (blank) | 3
| | Delivery Status | 12
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 89
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 3
PreSales Total | | | 12
Grand Total | | | 102

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 1 | 0 | 0 | 2
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 1 | 0 | 1 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 2 | 3 | 2 | 4 | 1 | 14
RAMI KASSAM | 5 | 3 | 1 | 1 | 0 | 1 | 11
Malek Hosan | 8 | 1 | 2 | 2 | 0 | 1 | 14
Asma Salem | 12 | 1 | 1 | 2 | 1 | 0 | 17
Khaled Sufian | 1 | 1 | 0 | 1 | 1 | 0 | 4
Maryam Harthy | 9 | 1 | 0 | 1 | 0 | 0 | 11
Abdulmajeed Alanzy | 1 | 2 | 0 | 2 | 0 | 0 | 5
Limia Alqarny | 6 | 0 | 1 | 0 | 0 | 0 | 7
Mohammed Abdulwahed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 12 | 8 | 11 | 6 | 3 | 86

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 4 | 0 | 0 | 2 | 0 | 4 | 10
Malek Hosan | 1 | 2 | 0 | 1 | 0 | 3 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 12 | 2 | 0 | 3 | 0 | 10 | 27

Please feel free to reach out for any further clarifications.