Subject: Daily performance summary for LiveSalesman team for Oct 1st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 1st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 9 | 0 | 1 | 11
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 5 | 0 | 1 | 6
Mohammed Ali | 6 | 0 | 28 | 0 | 7 | 41
Ankit Kumar | 0 | 6 | 54 | 0 | 1 | 61
Waseem Ahemad . Khan | 0 | 5 | 30 | 0 | 8 | 43
Amir Aziz | 0 | 0 | 0 | 6 | 1 | 7
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 12 | 127 | 6 | 19 | 172

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delivery Status | 42
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 52
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 1
| | Payment Methods | 3
| | Store Location | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 77
PreSales Total | | | 93
Grand Total | | | 148

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 7 | 0 | 0 | 1 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 15 | 2 | 1 | 2 | 0 | 1 | 21
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 5 | 0 | 0 | 2 | 1 | 0 | 8
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 3 | 2 | 2 | 0 | 0 | 0 | 7
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 6 | 3 | 5 | 1 | 4 | 46

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 1 | 3
Mohammed Ali | 9 | 1 | 2 | 0 | 1 | 0 | 13
Ankit Kumar | 0 | 2 | 1 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 4 | 3 | 1 | 2 | 1 | 24

Please feel free to reach out for any further clarifications.