Subject: Tech Support Candidate - Mohit Sachdev
From: Mohit Sachdev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 11:46:16 -0400

| | Tech Support Test

Name | Mohit Sachdev
E-mail | [email-masked]
Phone Number | (91) 7428911686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sham nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genrev solution | Cse | Currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check in another browser.
2. Check other website opening or not.
3. Reset browser.
4. Check internet connection.
5. Restart computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open settings in your mobile phone.
2. Go to Bluetooth connection settings and turn your Bluetooth on.
3. Search devices which are nearby and connect them.

What according to you makes you a good candidate for customer service or technical support job?

My experience working with global customers make me a good candidate for customer service or technical support, I do have a open to learn attitude and also help towards the co-worker .
Major quality that is required
1. Good listner.
2. Adaptive towards learning.
3. Understanding customer needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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