Subject: Tech Support Candidate - Hemant kumar
From: Hemant kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 07:46:41 -0400

| | Tech Support Test

Name | Hemant kumar
E-mail | [email-masked]
Phone Number | (+91) 7011162420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akaraui | Software Trainee | July | 25
Previous Employer 1 | Knowledge Splice Services Pvt Ltd | Junior Associate | Jan | 19
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first let's see where is the problems. And then check in new tab that another website is opening or not.If you are not able to open the another site then clean the cache and cookies and relaunch the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the blutooth on your Moblie phone then make it discoverable and connect with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am good listener and try resolve the problem what exactly they say. Because when will you listen carefully then you can solve the problem of the anyone
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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