Subject: Tech Support Candidate - Akash Deep Maurya Akash
From: Akash Deep Maurya Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 07:06:48 -0400

| | Tech Support Test

Name | Akash Deep Maurya Akash
E-mail | [email-masked]
Phone Number | (91) 9554501387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Senior Analyst | December | 34,000
Previous Employer 1 | Wipro Ltd. | Senior Associate | July, 2019 | 25,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check the internet connection and then check some settings with the TCP/IP settings or Internet settings.
Later on, I will check Browser settings and do a reboot to the system.
After that also If it doesn't work, will check on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on both - Speaker and Mobile Phone. Then , Search for the Bluetooth Speaker on Mobile in available devices.
Pair with speaker from mobile and and connect.

What according to you makes you a good candidate for customer service or technical support job?

I have worked with international customers/clients for 4 years now. I have worked in technical support from 4 years and troubleshooting on multiple devices like printers, registers, computers etc.
I was a top performer among more than 100 team members in the project for best customer and technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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