Subject: Tech Support Candidate - Supriya Nandini
From: Supriya Nandini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 06:53:14 -0400

| | Tech Support Test

Name | Supriya Nandini
E-mail | [email-masked]
Phone Number | (91) 7667179762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Are you having trouble with a particular website? Trouble with every website? Here's a list of general purpose troubleshooting steps that you can take which might help. They're not going to fix every problem, but they're some good "First steps" to take and they might just fix your problem straight away.

Refresh the page
Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.

Follow our guide to forcing your web browser to fully reload a webpage for instructions on how to do it with your web browser.

Make sure JavaScript is enabled
While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do unfortunately require JavaScript to be enabled. If you don't have JavaScript enabled then some websites won't load at all, or will only partially load, so making sure you've got it enabled in your web browser is a good place to start.

Start by checking our detection page to find out: is JavaScript enabled? If it's not enabled in your browser, here are some guides to help you enable JavaScript. This alone might be enough to fix a website that's not loading properly or looking weird.

Make sure Cookies are enabled
The next step is to check whether cookies are enabled. You should only ever need "First-party cookies" enabled ("Third-party cookies" are only usually used by advertisers and social network trackers) - but if you need to, you can check if Third Party cookies are enabled as well.

If normal/first-party cookies aren't enabled in your browser, you can try enabling them to see if it helps. Follow our guides to enable cookies.

Clear your cache and cookies
When your web browser loads the pages that you look at, it normally stores a copy of the files it uses to show these pages on your computer/phone. This helps speed up your browsing, because if you reload the page it doesn't have to download everything again. And also, if you go to a different page on the same website it doesn't have to re-download everything to make the page work - for example, the logo and the icons are already temporarily stored on your computer so it doesn't need to waste time and data re-downloading them.

Normally this is great because it saves your browser from having to keep re-downloading common elements of the site. However if the collection of cached temporary files gets out of sync with the live website, it can cause problems. You can fix this by clearing your cache and cookies.

Make sure your web browser is up to date
If you're using a very old web browser then it might be having trouble working with modern websites. First, check if your web browser is up to date and if it isn't, follow our instructions to update your web browser.

Restart your web browser
It might sound strange that simply restarting your web browser might solve the problem you're having with a website, but web browsers occasionally do just get a bit "mixed up" - we've found that restarting them is a simple and quick way of going back to a more "fresh" state, so give it a go.

Try a different web browser
Not all web browsers are created equally - some have more features than others, and some might have bugs or limitations with certain features that prevent some websites from working properly.

If you're consistently having trouble with a website, one thing you can do is to try a different web browser and see if the website you're having trouble with works in it instead.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Whether you’d like to take your wireless speaker out for a picnic, on vacation or simply fill a room in your house with sound, connecting your mobile to your speaker can be a little tricky. Here’s a quick guide that will run through the steps needed to make sure you won’t have to rely on your smartphone’s speakers anymore:

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.

Please note that some speakers, especially the newer ones, now come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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