Subject: Tech Support Candidate - Indra Vijay
From: Indra Vijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 02:17:23 -0400

| | Tech Support Test

Name | Indra Vijay
E-mail | [email-masked]
Phone Number | (091) 9971737933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Testing manual and automation, project management, project delivery, project coordinator, business Analyst

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia Syscom India pvt Ltd | Technical Team Lead | working | 61K
Previous Employer 1 | Bartronics india ltd | Software engineer | 19 April 2010 | 15K
Previous Employer 2 | Gieseck and Deverient India pvt ltd | Asst Engineer | 9 May 2008 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i will check the internet connection on my PC.

a. if internet connection not connect on my PC, ask to IT team to connect internet connection (as per company policy).

b. if internet connection connect on my PC, i will try to open the website www.ndtv.com

c. if not able to open the above website, try to open other websites.

d. if other websites are open, i will ask to IT team is this sites blocked by company policy.

e. or checked antivirus status, is it updated or outdated. if it is outdated it may be cause of blocking the websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the Bluetooth speaker and keep it in pairing mode.

2. turn on Bluetooth on phone and search Bluetooth speaker name.

3. select Bluetooth speaker and pair it

What according to you makes you a good candidate for customer service or technical support job?

I have good experience to communicate to customer   and their inputs feedback.
work with cross functional teams.
team lead, project management, project coordinator and project deliver, new product introduction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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