Subject: NO OB Call report - 30/09/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: ashish dabral <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 30 Sep 2021 22:38:59 -0700 (MST)

Hi Sir, 

PFB The OB call report data. Except one ticket where the agent could have asked the phone number in the chat they asked it late on an email. All other tickets we have made OB calls or the tickets are Inbound calls. 

Some issues with the report which makes it more time consuming. 

    * It picks up Inbound calls data as well. Which should be excluded 
    * It picks up tickets where OB is already made 
    * It does not show agents name (Except for agents working from office) 
    * It does not have option to export to excel so have to do manual copy paste 
    * It does not have option to select multiple agents or multiple groups/brands which again is a manual work 
    * If you select EPOS L1 or Gaming Seperately it repeats the same data over again. 

So overall it is time consuming process and needs some fixes so that the checks can be done easily. Doing 10 other different things does not gives me enough time to check reports. 

I always have to extend my shift which I would not be able to all the time. 

ID 
	Group Name 	Agent Name 	Last Update 	Create Date 	Status 	Reason 	Comments 
176294 	Gaming 	Ritesh Kumar 	2021-09-30T12:32:30Z 	2021-09-30T00:37:19Z 	pending 	No Number 	Asked for Number 
176297 	Gaming 	Marika Fujita 	2021-09-30T10:22:28Z 	2021-09-30T03:26:42Z 	open 	Inbound Call 	
176299 	Gaming 	Marika Fujita 	2021-09-30T04:43:25Z 	2021-09-30T03:37:57Z 	open 	Inbound Call 	
176309 	Gaming 	Denisa Magda 	2021-09-30T14:03:54Z 	2021-09-30T05:47:00Z 	open 	Split Ticket 	
176317 	Gaming 	Ritesh Kumar 	2021-09-30T15:36:41Z 	2021-09-30T06:11:17Z 	pending 	No Training For talkdesk 	
176325 	Gaming 	Grace Boussi 	2021-09-30T09:30:14Z 	2021-09-30T06:23:56Z 	pending 	Inbound Call 	
176336 	Gaming 	Bharat Bhushan 	2021-09-30T07:22:07Z 	2021-09-30T07:01:32Z 	open 	Inbound Call 	
176337 	Gaming 	Bharat Bhushan 	2021-09-30T12:27:34Z 	2021-09-30T07:04:51Z 	pending 	No Number 	Asked for Number 
176346 	Gaming 	Rosette Modiri 	2021-09-30T15:07:52Z 	2021-09-30T08:02:02Z 	pending 	Inbound Call 	
176351 	Gaming 	Marika Fujita 	2021-09-30T09:51:56Z 	2021-09-30T08:18:47Z 	open 	No Number 	Asked for Number 
176358 	Gaming 	Grace Boussi 	2021-09-30T12:53:13Z 	2021-09-30T09:06:40Z 	open 	No Number 	Asked for Number 
176362 	Gaming 	Bharat Bhushan 	2021-09-30T13:10:22Z 	2021-09-30T09:17:33Z 	pending 	No Number 	Asked for Number 
176367 	Gaming 	Tudor Alexandru 	2021-09-30T14:14:49Z 	2021-09-30T09:32:55Z 	pending 	No Number 	No Reason to call for Earpads torn 
176373 	Gaming 	Denisa Magda 	2021-09-30T12:01:21Z 	2021-09-30T09:55:07Z 	open 	Inbound Call 	
176375 	Gaming 	Bharat Bhushan 	2021-09-30T10:29:42Z 	2021-09-30T10:06:14Z 	open 	Inbound Call 	
176376 	Gaming 	Denisa Magda 	2021-09-30T14:02:00Z 	2021-09-30T10:17:27Z 	open 	Inbound Call 	
176384 	Gaming 	Bharat Bhushan 	2021-09-30T11:24:57Z 	2021-09-30T11:03:09Z 	pending 	Inbound Call 	
176389 	Gaming 	Rosette Modiri 	2021-09-30T15:00:06Z 	2021-09-30T11:37:33Z 	pending 	CHAT 	Agent Asked number later but could have asked it earlier 
176393 	Gaming 	Grace Boussi 	2021-09-30T14:39:37Z 	2021-09-30T11:56:33Z 	open 	New Ticket 	Assgined at night 
176401 	Gaming 	Marika Fujita 	2021-09-30T15:03:16Z 	2021-09-30T12:38:11Z 	open 	No Number 	Asked for Number 
176406 	Gaming 	Shivangi Bhattacharya 	2021-09-30T15:03:14Z 	2021-09-30T12:50:15Z 	open 	New Ticket 	Assigned Today 
176422 	Gaming 	Md. Modassir Hassan 	2021-09-30T14:59:16Z 	2021-09-30T13:48:35Z 	open 	Already called customer 	
176423 	Gaming 	Anupam Tiwari 	2021-09-30T15:03:12Z 	2021-09-30T13:58:10Z 	open 	Already called customer 	
176435 	Gaming 	Denisa Magda 	2021-09-30T15:03:09Z 	2021-09-30T14:29:23Z 	open 	New Ticket 	Assgined yesterday 
176437 	Gaming 	Rosette Modiri 	2021-09-30T15:03:08Z 	2021-09-30T14:33:35Z 	open 	New Ticket 	Assigned Today 

Regards, 
Pritish Nandi