Subject: Tech Support Candidate - Anjali Singh
From: Anjali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 00:23:07 -0400

| | Tech Support Test

Name | Anjali Singh
E-mail | [email-masked]
Phone Number | (95659) 04464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agarwal Packers and movers ltd | Assistant Manager | 26 july | 19k
Previous Employer 1 | ICICI ltd | DM-1 | - | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we'll cut that page, then we'll open it in a different browser or after activation of a secure vpn app.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- we'll turn on the Bluetooth device.
2- we'll turn on functioning of searching the Bluetooth devices option.
3- After getting that particular device name in phone, we'll select them and then that device will connect with our phone.

What according to you makes you a good candidate for customer service or technical support job?

That candidate who don't only try to take the business from client but will always be in touch with client whether the client is facing any problm or not.
A candidate who always ask for a help to the customer, who always told the customer for his/her betterment, sometimes beyond of his business he can do the help to build the relationship. A candidate who provides the one to end solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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