Subject: Daily performance summary for LiveSalesman team for Sep 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Asma Salem | 0 | 10 | 16 | 14 | 40
Hasan Nour | 0 | 5 | 3 | 0 | 8
Khaled Sufian | 0 | 0 | 47 | 1 | 48
Javed Aslam | 1 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 2 | 2 | 12 | 16
Amir Aziz | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 2 | 35 | 3 | 40
Yahkoob Erachat | 0 | 2 | 0 | 5 | 7
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 1 | 1 | 2
RAMI KASSAM | 0 | 0 | 22 | 2 | 24
Limia Alqarny | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 22 | 127 | 40 | 190

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 5
| | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 3
| | Delivery Status | 29
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 3
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 104
No Answer | (blank) | (blank) | 5
| No Answer | (blank) | 1
| | No Answer | 6
No Answer Total | | | 12
PreSales | Other Enquiry | (blank) | 4
| | Offers | 3
| | Payment Methods | 3
| | Promo Code | 1
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 6
PreSales Total | | | 23
Grand Total | | | 139

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 7 | 1 | 4 | 5 | 4 | 5 | 26
RAMI KASSAM | 10 | 0 | 1 | 1 | 0 | 1 | 13
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohd Iqbal | 22 | 2 | 0 | 4 | 6 | 5 | 39
Javed Aslam | 2 | 0 | 0 | 0 | 1 | 0 | 3
Asma Salem | 19 | 0 | 3 | 1 | 1 | 0 | 24
Khaled Sufian | 0 | 1 | 1 | 1 | 0 | 0 | 3
Malek Hosan | 0 | 2 | 1 | 1 | 0 | 0 | 4
Maryam Harthy | 3 | 1 | 0 | 2 | 0 | 0 | 6
Abdulmajeed Alanzy | 1 | 1 | 1 | 1 | 0 | 0 | 4
Limia Alqarny | 5 | 0 | 1 | 0 | 0 | 0 | 6
Mohammed Abdulwahed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 70 | 9 | 12 | 16 | 12 | 12 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 0 | 1 | 0 | 2 | 5
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohd Iqbal | 5 | 0 | 0 | 0 | 0 | 4 | 9
Yahkoob Erachat | 2 | 1 | 0 | 3 | 0 | 2 | 8
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 3 | 0 | 0 | 0 | 0 | 0 | 3
Maryam Harthy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 1 | 0 | 4 | 0 | 11 | 33

Please feel free to reach out for any further clarifications.