Subject: Daily performance summary for LiveSalesman team for Sep 30th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Oct 2021 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 30th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 15 | 0 | 1 | 21
Waseem Ahemad . Khan | 0 | 0 | 5 | 0 | 2 | 7
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 3
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 5 | 14 | 0 | 0 | 25
Abu Sufian | 0 | 5 | 29 | 0 | 0 | 34
Mohammad Faizan | 0 | 3 | 31 | 0 | 0 | 34
Mohammed Ali | 0 | 1 | 12 | 0 | 18 | 31
Mohd Iqbal | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 19 | 107 | 2 | 22 | 158

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 32
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 53
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 3
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 62
PreSales Total | | | 70
Grand Total | | | 132

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 5 | 0 | 0 | 1 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abu Sufian | 5 | 2 | 0 | 1 | 2 | 1 | 11
Ankit Kumar | 12 | 3 | 0 | 1 | 0 | 1 | 17
Mohammad Faizan | 6 | 3 | 0 | 0 | 0 | 0 | 9
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 26 | 11 | 0 | 4 | 2 | 4 | 47

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 3 | 0 | 0 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 4 | 0 | 2 | 0 | 1 | 20

Please feel free to reach out for any further clarifications.