Subject: Tech Support Candidate - UTTAM SAXENA
From: UTTAM SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 23:06:43 -0400

| | Tech Support Test

Name | UTTAM SAXENA
E-mail | [email-masked]
Phone Number | (208007) 7905694283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur Dehat
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | R S INFOMEDIA AND FILMS PVT LTD | Content writer | 29 December, 2020 | 10000
Previous Employer 2 | NCr mirror | Web content writer Internee | 1st August, 2020 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting why you can not visit to certain pages can be tricky, but this guide will get you on the right path to seeing if its a problem with your computer or elsewhere.
This guide helps you through seeing what you or what you cannot access, and gets you to the resources you need to help fix the problem.
1. Restart the device- Many problems can be solved simply by restarting the device. This clears caches, and forces the device to re-load the program or web page you may be having issues with, rather than use something that may be partially wrong.
Note- It is important to save all your data so that it should not be lost, before shutting down the device.
2.Make sure that your internet is working-
Steps under this-
Step 1. Open your browser and type www.google.com, then press enter button or return.
Step 2. Make sure you are able to load Google.com. Once Google.com is loaded type something in your search box(www.ndtv.com) and then Google search it.
Step 3. Make sure results load properly.
Step 4. If searching does not work make sure that your device is connected to the internet. You should fix the internet connection problem before proceeding.
3. Some websites gives us the information if the above mentioned website is down for that particular user or for everyone.
Step 1. In your preferred search engine such as Google Chrome or Firefox go in the search box and type down for everyone or just me
Step 2. In the search box of that website type the name of the website in which you are troubling to get to and press enter or return.
Step 3. Look at the result in the site to determine if the website is down just for you or everyone is having the same problem. If results return not just you, then everyone is having troubles in navigating the website and if the result shows Its just you, then internet connection problem is from your router or internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Navigate to Bluetooth setting.
3. Turn on Bluetooth.
4. After that a list of available Bluetooth devices nearby is shown. If your Bluetooth speaker brand name does not appear make sure you make your Bluetooth speaker discoverable by pressing the button with Bluetooth symbol on your speaker.
5. On your mobile select the speaker (it might be a random product number but should have bluetooth speaker brand name listed) you are connected!

What according to you makes you a good candidate for customer service or technical support job? | Customer First is the mantra of success for any organization in its business. I follow the same mantra. Being responsive with positive attitude, taking accountability and ownership, understanding Customer issues as a partner and providing cost effective and best solutions towards the problem before the customer realises and will give positive review for the help given by me, either it is technical or non technical.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |