Subject: Tech Support Candidate - Raghuvir Pandit
From: Raghuvir Pandit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 22:19:37 -0400

| | Tech Support Test

Name | Raghuvir Pandit
E-mail | [email-masked]
Phone Number | (91) 9871005292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Database administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mind mines innovations pvt ltd | Manager | NA | 65000
Previous Employer 1 | Gmore technology pvt Ltd | Manager | April 2018 | 50000
Previous Employer 2 | Sify technology ltd | Product Specialist | March 2013 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user: I'll check the internet connection/Lan coblfirst

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the bluetooth in mobile
2. Power on to Speaker
3. In mobile handset, I'll scan the new device to pair in Bluetooth module
4. Select the Speaker by name and pair
5. It will send a 6 digit code to verify and connect.

What according to you makes you a good candidate for customer service or technical support job? | I am having excellent knowledge to support/guide/motive customer or end user on our products.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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