Subject: Tech Support Candidate - Akshit saxena
From: Akshit saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 19:36:36 -0400

| | Tech Support Test

Name | Akshit saxena
E-mail | [email-masked]
Phone Number | (+91) 7409838666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Cloud/tech support associate | NA | 34000
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to open the website in some other internet browser and if it still doesn't works I would go to the settings tab and will clear the past history i.e. cache and cookies and then will try again or I can remove the antivirus or inbuilt firewall which sometimes prevent this action due to their privacy policy.

I will try to access it through my cell phone to check if the website is working properly or if there is some issue with the website.

There may be a possibility that the issue I am facing is due to my internet connection .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device and put it in the  pairing mode.
2. Go to settings > bluetooth > turn on.
3. Search for available devices and click on pair.
4. Press ok to pair.
5. Device connected

What according to you makes you a good candidate for customer service or technical support job? | Good communication is the key for technical support to get through the issue and which I possess few more skills which I think I have are product knowledge, problem solving attitude and the most important customer focused .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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