Subject: Tech Support Candidate - Mohd Faisal
From: Mohd Faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 14:52:03 -0400

| | Tech Support Test

Name | Mohd Faisal
E-mail | [email-masked]
Phone Number | (011) 9319392964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global pvt. Ltd. | Team Leader | Currently Working | 35
Previous Employer 1 | Progressive Infomatic M Pvt. Ltd. | Senior Technical Analyst | 6 July 2021 | 29
Previous Employer 2 | Ahana Infosystem Pvt. LTD | Senior Technical Analyst | 31 Dec 2020 | 25

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will restart my device which clear caches and forces device to reload the program.
2- If issue still persist then I will check my Internet connection and open Google.com then enter and if it work then
3- I will check that website is for everybody or just me.
4- Open Down for everyone or just me then enter the URL in it and if down for every one then it means site is down and if down for me then problem with my system and site which need to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from top of the screen
2- Touch and hold Bluetooth
3- Tap pair new device,if you do not find pair new device check under "available device" or tap more, refresh
4- Tap the name of Bluetooth device you want to pair with your device
5- Follow the instruction.

What according to you makes you a good candidate for customer service or technical support job?

According to me and I believe we have to try that our customer never face any issue related to IT if I will be available there for service and need to satisfy customer with our services.
This is the most desirable thing which I am following and make per good candidate for this job.
Customer never suffer related to IT issue and I will take care this if I will be there for customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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