Subject: Tech Support Candidate - Vishwanathan Kandasamy
From: Vishwanathan Kandasamy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Sep 2021 13:09:52 -0400

| | Tech Support Test

Name | Vishwanathan Kandasamy
E-mail | [email-masked]
Phone Number | (961) 1155803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Diageo Business Services | Service Delivery Specialist | 9/07/2021 | 85340
Previous Employer 1 | Wipro Technology Limited | Incident & Problem Manager | 6/12/2019 | 45000
Previous Employer 2 | Bosch India LTD | Team Leader | 31/12/2015 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Need to enable Bluetooth option in your phone
2. Need to select speaker name
3. Need to enter password

What according to you makes you a good candidate for customer service or technical support job? | Good customer relationship, Meeting, calls
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |